1. Scope
SEOLOK is an online software service (SaaS) provided by SECESTA Bilişim ve Ticaret Ltd. Şti.; no physical goods are sold. This page summarises the delivery, cancellation and refund rules of the Pre-information Form, the Distance Sales Contract and the Terms of Use in one place; in case of conflict those documents prevail.
2. Delivery
There is no shipping or physical delivery. For card payments the purchased plan is activated on your account electronically as soon as the payment is confirmed and runs for the chosen period (1 or 12 months). For bank transfers the plan opens on the day the amount reaches the company account and is confirmed. In both cases a notification is sent to the account's e-mail address; the plan and its end date are shown on the Plan & billing page.
3. Cancellation
If "Renew automatically every month" was chosen for a monthly payment, you can stop renewal at any time with the "Cancel auto-renewal" button on the Plan & billing page; the cancellation takes effect at the end of the paid period, the service runs until then and there is no partial refund. 12-month payments and bank transfers are one-off and do not renew by themselves; when the period ends the account returns to the Free plan and your data is kept. A bank-transfer order that has not been paid yet can be cancelled on the Plan & billing page.
4. Refunds
The service is a digital service performed immediately upon payment confirmation; with the consent you give at checkout the right of withdrawal does not apply (Turkish Distance Contracts Regulation art. 15/1-ğ). Refunds are made in these cases: the time the service could not be provided because of a technical fault (refund or extension), a duplicate charge for the same order, and an incorrect amount. A refund goes back by the method used: card payments to the same card (through the payment institution; it appears on your statement according to your bank's processing time), bank transfers to the IBAN you notify.
5. Ranking guarantee
The account's first paid plan purchase is covered by the ranking guarantee defined in the Terms of Use: if its conditions are not met, the full payment is refunded by the payment method when requested from the Plan & billing page within the stated application window, and the plan ends. The measurement rules and periods are set out in the relevant clause of the Terms.
6. How to apply
Cancellation and guarantee requests are made on the Plan & billing page. For other refund requests write to info@seolok.com with the order date and amount; requests are answered within 5 business days and the outcome is sent by e-mail. Invoices can be downloaded from Plan & billing → Payment history.